UserTesting Review – Scam or Legit Platform & Other FAQs

This is a very comprehensive review about UserTesting and all you need to know about it, including how to make money as a user.

It also provides answers to top FAQs you might have about it.

If you have ever visited a website where you have poor user experience, then, no doubt, you will not have anything to do with it again.

Personally, I have visited some websites that I couldn’t navigate properly. I will say that the experience is not worth it.

Some website developers or owners are losing traffic and money because of the bad experiences encountered by their site visitors.

To solve this problem, they hire companies like UserTesting to test the user experience of their websites and apps. The feedback provided will help them make better decisions.

That said, this post talks about UserTesting. It will tell you all you need to know about how it works and how it can be used to make money online.

Keep reading and you will also get answers to the most frequently asked questions about this site.

 

What is UserTesting?

UserTesting is a website that employs testers to test the usability of websites and apps.

This company was created in the partnership between Darrell Benatar and Dave Garr.

Darrell is a seasoned entrepreneur and Dave, a seasoned site manager for top companies like Apple, HP, Palm, and Intuit.

UserTesting is a user experience testing platform designed to improve customer insights.

According to Pitchbook:

“The company’s platform helps in increasing revenue and boosting conversion rates by testing landing pages, emails and advertisements, enabling marketers, product managers and UX designers to access users in their target audience, who deliver audio, video and written feedback on websites or applications in less than one hour.”

UserTesting is now a top website that websites owners use to eliminate bad user experiences.

Also See: Best Websites That Pay You To Write Reviews!

 

Who uses UserTesting?

There are lots of people and businesses that use the service which UserTesting offers.

These are basically website owners or developers that would like to make improvement on the level of user experiences witnessed by their site visitors.

These are the customers of UserTesting.

Another set of people that makes use of UserTesting are those who like to make extra money testing the functionality and usability of websites.

These are the testers working for UserTesting.

So, UserTesting is used by both customers and testers.

Also See: Panelbase Review and How To Make Money With it.

 

How Does UserTesting Help Its Customers?

The following individuals or professionals are UserTesting customers. They hire UserTesting to achieve different goals:

• Marketers use UserTesting to boost their conversion rates by testing their landing pages, emails, and ads.

• User experience Professionals use this platform to test the wireframe, prototypes, and live websites.

• Product managers hire UserTesting to watch and get the opinions of their target customers.

• Business executives use the services of UserTesting to compare their company performances overtime against the competition.

• E-commerce managers use UserTesting to find and fix their site or app’s problems, and then run A/B tests to measure the improvement.

• Entrepreneurs utilize UserTesting in their build-measure-learn feedback loop.

• Game developers use UserTesting to create fun and playable games.

• Search engine experts use UserTesting to learn what’s behind their PPC and landing page results, so they can increase their advertising ROI.

• Mobile app developers use UserTesting to get users to download and test their apps on smartphones, tablets and other devices to prevent getting low ratings.

• Designers use UserTesting to monitor real people using their normal computers. This is so they can check out things like small browser windows and IM interruptions.

• Developers on agile development teams use UserTesting to help them turn around test results in a few hours.

Related: Best Paying Online Software Testing Jobs.

 

How Does UserTesting Work For Customers?

UserTesting customers can sign up with UserTesting and start getting feedback on the experience of users about their websites or businesses.

They can sign up by clicking on the “Request for Trial” button.

After they have filled the necessary details, then they will receive audio and video recordings of real people from their target market speaking their thoughts as they complete the specified tasks.

Now, if you are a customer of UserTesting then here is what continuous feedback from users will do for you:

• You will understand what your customers are thinking and feeling.
• You will identify the pain points in your customer experience.
• You will validate design decisions before committing resources.
• You will influence stakeholders to make improvements.

Also See: Non Phone Work From Home Jobs & High-Income Skills Jobs.

 

 

What Kind Of Studies Are Run by UserTesting?

To help customers understand user experience, the following research methodologies are applied:

• Moderated and unmoderated studies
• Longitudinal testing
• Focus groups
• Survey questions and numeric rating scales
• Competitive benchmarking
• Net promoter scores
• A/B testing
• Time on task analysis
• Click maps, navigation tree testing and card sorting

Related: How To Make Money Participating In Online Paid Focus Group Discussions.

 

Who Are User Testers?

User testers are usability experts who are paid to test websites, mobile apps, prototypes, and real-world experiences.

They are also everyday customers of UserTesting clients.

You can apply to this platform get paid to become a user tester.

 

What Equipment or Device Do I Need to Get Started?

You can use either a PC or a Mac computer that meets these requirements:

PC Requirements

• Operating system: Windows 7, 8 or 10.
• Memory: At least 1 GB of total RAM and 600MB of available RAM.
• Free disk space: At least 7 GB of free disk space.
• Browser: Internet Explorer 11, Firefox 45, or Chrome 49.

Mac Requirements

• Operating system: OS X 10.7 or higher
• Memory: At least 1 GB of total RAM and 600MB of available RAM.
• Free disk space: At least 7 GB of free disk space.
• Browser: Firefox 45, Safari 8, or Chrome 49.

Also See: Best Alternatives To Dropbox for Free Storage Space Online.

For mobile tests, you need an Android or iOS mobile phone or tablet. Sign up first to be a desktop tester, and then you can add mobile testing.

For mobile tests, your device will need to meet these requirements:

iOS Device Requirements

• Operating system: iOS 12 or higher
• Memory: At least 400MB of available space on your device and 20% battery life when you try to take a test.

Android Device Requirements

• Operating system: Android OS 5.0 or higher
• Memory: At least 400MB of available space on your device and 20% battery life when you try to take a test.

Also See: Best Alternatives To Google Drive for Free Storage Space Online.

You must also have the ability to download the UserTesting software.

Also See: Detailed Review of Prolific Academic Survey Company & Vipkid Reviews.

 

What Age and Skill Do I Need to Get Started?

You must be at least 18 years old. And you must be able to speak your thoughts aloud in English.

 

Which Countries Does UserTesting Accept Testers From?

UserTesting accepts testers from over 45 countries including Canada and the USA.

You can be accepted if you are from a qualifying country in Europe, Latin America, The Caribbean, Asia Pacific Middle East, Africa, and India.

Here is a list of the countries:

Africa, Middle East, and India

• India
• Israel
• Saudi Arabia
• South Africa
• United Arab Emirates

Asia Pacific

• Australia
• China
• Hong Kong
• Indonesia
• Japan
• Malaysia
• New Zealand
• Philippines
• Singapore
• South Korea
• Taiwan
• Thailand
• Vietnam

Europe

• Austria
• Belgium
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Greece
• Iceland
• Ireland
• Italy
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• Switzerland
• UK

Latin America and the Caribbean

• Argentina
• Brazil
• Chile
• Colombia
• Costa Rica
• Mexico
• Peru

The United States and Canada

• Canada
• USA

You can comfortably sign up as tester if you are from any of the above-listed countries.

 

How can I sign up as a User Tester?

To sign up as a tester, you simply need to enter your email address and complete a sample test. Then fill out your demographic information.

If you pass the sample test then you will start taking real tests. If you are approved, you will start earning real money!

 

How Do I Earn Money With UserTesting?

You can earn money as a user tester by completing a set of tests. You will also get paid for a live conversation with a customer.

A test consists of a 20-minute recording and answers to four follow-up written questions.

A live conversation requires you to get on a video conference call with a customer.

This should be at a scheduled date and time.

Also See: How Answering Quizzes Online Can Make You a Lot of Money.

 

How Much Can You Earn Per Test?

UserTesting pays you $10 for each completed test. You will also get paid up to $60 for a Live Conversation with a customer.

The more tests and live conversations you complete, the more money you will earn.

The number of tests, live conversations and money making opportunities you will receive from this platform will depend on factors like quality rating and demographics.

Although UserTesting will help you to earn a few dollars, it will not make you rich.

 

How Long Does It Take to Complete a Test?

you can spend about 20 to 30 minutes to complete a test with UserTesting.

This consists of a 20-minute recording and answers to four follow-up written questions.

Related: How Answering Questions Online Can Make You a Lot of Money.

 

How Are You Paid After Completing a Test?

UserTesting pays only through PayPal.

So, you must have a valid PayPal account to receive your earning. All payments are made 7 days after completing the testing or an app or a website.

UserTesting waits for this long so as to verify the quality of all your video recordings.

Also See: Legit Ways To Get Completely Free PayPal Money Online.

 

What Are the Pros of UserTesting?

• It is an effective platform for testing the user experience of a website.

• It helps various types of clients to achieve their websites objectives.

• Customers can get more features when they sign up for a Pro.

• The testers sign up for free and make money.

• Testing websites using this platform does not take time. You can complete a session in less than 30 minutes.

• Testers can easily download and use the testing software of this platform.

• Testers can apply from different parts of the world.

• Testers earn more money when they are rated higher.

• It has been mentioned and rated by top media companies like The Wall Street Journal, Life Hacker, The New York Times, and The Huffington Post.

 

What Are the Cons of UserTesting?

• Customers can only access better features with the Pro Plan.

• Testers are responsible for determining any tax liabilities incurred from payments received by UserTesting.

• It only pays through PayPal.

• You must download the screen recorder on your computer when you apply to become a tester.

• You must own a microphone to become a tester.

• Your computer or mobile device must meet the required features before you can use them for testing.

• Customers can only invite their own customers to participate as user testers when they take advantage of the Pro Plans.