If you are interested, yes, front desk jobs can pay pretty well. This article tells you all about such jobs and how much they pay.
First things first, let’s explain the concept of a front desk job, just to make things clear.
A front desk is located in the waiting area, lobby, reception or front office of an organization.
The employees that work in this place are called “front desk clerks” or “Receptionists”. There are also other titles depending on the organization.
These employees receive visitors and attend to customers or clients, and apply basic communication and interpersonal skills needed in the process.
There are many types of front desk jobs, to choose from, as you can see from the rest of this article.
What’s also very good with these types of jobs is that anyone with the basic minimal education and short-term training can be employed.
There are even front desk jobs for 16 year olds who are interested.
In other words, many of these types of jobs can be done easily by most people.
If you will like to work and earn in a front desk job, you can. And there are many that pay pretty well these days, as you will find from reading the rest of this article.
That said, below are the best front desk jobs that pay very well. They pay more than $10 per hour and anyone can do them with ease.
Receptionist or Front Desk Receptionist
A receptionist job is the most popular type of front desk jobs out there, to consider applying for.
In some organizations, the receptionist is also called a front desk receptionist.
A receptionist is employed to welcome visitors to the organization. The person can also receive phone calls.
As a front desk staff, the receptionist can perform administrative duties.
He or she can register guests, check credits, do cashier work, send messages, accept and route deliveries and/or daily mail, provide general information about the organization to the public or customers, etc.
The typical duties of front desk jobs include the following:
- They greet and welcome customers, clients
- They answer calls, forward calls and take messages
- They check visitors in and direct them to their destinations in the organization
- They enter customer data and send correspondence.
It’s very unlikely there’s any industry in the world where receptionists are not employed.
These front desk employers are usually paid very well, especially in developed countries.
You might not make money fast with these jobs, but you can definitely make consistent money.
The median hourly pay for receptionists as at May 2017 in the United States was $13.65.
In some industries, receptionists earn up to $15 per hour.
According to the Bureau of Labor Statistics, those working in health care and social assistance earn up to $15 or more per hour.
Customer Service Representative
A Customer Service Representative job is another popular front desk job that can pay very well.
It involves interaction with customers and the provision of information about an organizations products or services to customers or visitors.
The specific duties of a customer service representative depend on what the employer wants or what the industry wants.
In general, the duties of customer service representatives are:
- They provide vital information about the products and services of the organization to the customers, callers or visitors.
- They listen to customer’s concerns and questions, and they provide relevant responses or answers.
- They record customers’ contacts and the actions taken.
- They take orders from customers, process bills for payments.
- They refer customers or visitors to the person or department where their issues are adequately attended to.
Customer Service Representatives work in an office setting where they attend to visitors and receive calls.
During busy times, they work late in the evenings, weekends, and holidays.
The customer service representative job is one of the best front desk jobs out there mainly because just about anyone can easily do it.
Most times, the employee is expected to have a minimum of high school diploma.
On-the-job training is also usually provided. This short term training may last 2 to 3 weeks.
Customer service representatives earn between $12 and $18 per hour. What you earn will depend on the industry you work in.
The U.S. Bureau of Labor Statistics reveals that the median hourly wage for customer service representatives in May 2017 was $15.81.
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General Office Clerks
General Office Clerks work in the front office of some organizations. You will find them in both private and public offices.
They perform different kinds of clerical duties. These tasks include answering telephone calls, typing and filing documents, etc.
The typical duties of general office clerks include the following:
- They schedule appointments and receive customers or visitors.
- They answer and transfer calls and take messages from customers.
- They provide general information to customers, clients, and the public.
- They prepare, process and provide memos, reports, and documents for management
- They prepare, copy, update, and file both electronic and paper documents.
- They perform data entry on the information they collected.
The General office clerk’s job can be done by everyone easily. This is because the skills required basic and they are learned on the job. The minimum educational requirement is a high school diploma or equivalent.
General Office clerks are paid between $13 and $18 per hour. The pay depends on what the organization or industry pays.
According to the U.S Bureau of Labor Statistics, the median hourly wage for general office clerks as of 2017 was $15.14.
Information Clerks perform a variety of duties in the front office, lobby, the waiting area or the reception of an organization.
They basically collect data and maintain records on behalf of the organization.
The typical duties of information clerks include the following:
- They collect and record data from customers, clients and the general public
- They file and maintain documents both in paper and electronic format
- They respond to or answer customers’ questions about the service or product of the organization
- They perform routine office support duties in both private and government offices.
The information clerk is one of the best front desk jobs for people interested in these types of jobs.
Many people can easily do these jobs, especially if they can use the telephone, computers, scanners, fax machines, and other office equipment.
A knowledge and above average skill in word processing and spreadsheet applications would be invaluable
The minimum educational requirement is a high school diploma.
A newly employed clerk will receive short-term on-the-job training that imparts knowledge on the use of computer applications and clerical procedures.
Information clerks earn between $13 and $20 per hour. The U.S. Bureau of Labor Statistics reported that the average pay of this front desk job is $16.19 per hour.
Those who work with the government earn more than those in the private sector.
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A clinic receptionist is also involved in front desk type of job, but in a hospital.
He or she is responsible for greeting and registering patients as they enter the admitting ward of the clinic, hospital or health facility.
The typical duties are very different from work from home nursing jobs. In particular they usually include the following:
- They greet patients and visitors that enter the clinic or hospital.
- They direct patients, visitors, and callers to the appropriate individuals or departments
- They provide general information to the public and basic questions about the services and procedures of the hospitals.
- They receive phone calls and take messages from patients, customers or clients.
- They provide clerical and clinical support to doctors and management.
Unlike work from home online medical transcription jobs, anyone with a high school diploma can be employed for the job.
Zero to one-year working experience is required by most organizations. On-job-training to new employees is provided by most employers.
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Hotel, motel, and resort desk clerks
These are front desk clerks that receive customers or guests of hotels, motels, and resorts.
They provide customer service and make reservations for guests of the hospitality and tourism industry.
If you love talking to other people with jobs that involve traveling, you will find this exciting.
The typical duties of these front desk clerks include the following:
- They greet and receive guests at the establishment’s front desk
- They assign rooms and check in and check out guests.
- They take, confirm and change room reservations for guests.
- They provide information about the hotel’s policies and services to guests.
- They answer phone calls, take and deliver messages for guests.
- They handle guests’ complaints and requests.
Anyone with zero to one-year working experience can easily be employed in this job.
The academic qualification is minimum a high school diploma. Basic communication, customer service, and organizational skills are required.
One thing though, this is not one of the jobs for Introverts, as it involves meeting and talking to people on a daily basis.
Most hotel, motel, and resort desk clerk jobs pay very well. In the United States, the U.S. Bureau of Labor Statistics published the median annual wage for these clerks as $22,850.
Secretaries and Administrative Assistants
Secretaries and Administrative Assistants are front desk employees in many organizations.
They perform a wide range of duties that include receiving customers and taking messages.
The typical duties of Secretaries and Administrative Assistants include the following:
- They answer phone calls from customers/clients, take messages or transfer calls.
- They handle incoming and outgoing messages, emails and faxes
- They respond to customers or callers queries on behalf of the organization
- They schedule appointments with customers or clients.
- They prepare bills and invoices to customers.
- They perform bookkeeping functions and maintain databases of information electronic or paper format.
Secretaries and Administrative Assistants work in many industries. Most work in legal and medical institutions.
Anyone can work in the capacity of a Secretaries and Administrative Assistant. You will receive short-term on-the-job training that may last a few weeks.
If you are high school graduate and with intermediate knowledge of word processing, spreadsheet, and database software, then an organization will easily employ you.
This kind of front desk job usually pays very well. Secretaries and administrative assistants receive around $18 and above per hour.
The Bureau of Labor Statistics revealed that the annual pay for these workers as of May 2017 is $37,870.
Tellers are employed by banks to receive and pay money.
They can process routine transactions at banks and even loan places. Some of the transactions can include depositing cash, cashing checks and collecting loan payments.
As front desk staff, tellers perform the following duties:
- They answer questions from customers about their accounts
- They accept cash, checks and other forms of payments from customers.
- They record transactions electronically when they are on duty.
- They verify a customer’s identity and make sure he or she has enough monetary balance to cover the transaction.
A high school diploma or equivalent is needed to work as a teller.
On-the-job training is usually provided for new tellers.
From the training, the employees learn about banking procedures and the use of the banks’ or loan companies‘ computer software.
Tellers receive around $13 as a median pay hour. As of May 2017, the BLS published that tellers received $28,110 yearly.
Important skills required in Front Desk Jobs
Anyone who wants to succeed in any front desk job position should have the following skills:
A front desk staff should have good communication skill.
This is needed to greet guests, welcome them, and solve issues.
Sound oral and written communication skills are important in these jobs.
The employee must communicate clearly and maintain a positive tone thereabout.
Problem Solving skill
Front desk employees are usually required to possess analytical and creative skills so they can easily solve problems for customers when necessary.
It is the duty of employees to resolve any issue and respond to the customers’ concerns and questions.
A problem-solving skill is definitely essential for a front desk employee.
Front desk employees need to have a promotion and sales skill.
This is because they can be required to participate in the promotion of products or services of the organization they work in.
They should also have good knowledge of the benefits and features of the product or service of the organization.
A basic computer knowledge is required to perform a front desk job because you will usually have a computer on your desk.
The computer is used to keep records, process payments, edit content, send emails, chat online, and interact with customers.
Most organizations have customized software programs which the employees must learn.
Of course, you don’t need to be a computer expert to work in a front desk position.
You need to be friendly when you work at a front desk job.
You will meet people every day and you are expected to be courteous, enthusiastic, and positive minded.
A smile and friendly word will be required all the time.
A good organization skill is required to work in a front desk job.
You should be able to juggle and complete a lot of tasks efficiently.
Front desk employees multitask as they greet guests, answer questions, answer phones, check out guests, etc.
They pay attention to details and engage in time management.
As you can see from reading this article, there are indeed front desk jobs out there that pay very well.
And what’s even more interesting is that many can be done easily by anyone – including YOU.