Being a manager is easy; so says many hourly employees. “They get to sit in their offices and boss us around”. “They get the big bucks for doing nothing”. “What does he know about my job?” Seems like you...
I run into a lot of people whose main goal when starting an online business is to fire their boss. I know that was my main goal for the longest time. And after a few years I did just that....
After joining Toastmasters International, and completing one of my first speeches, my ending line was to “thank” the audience. Saying thanks after a speech is a “usual” and traditional ending. My mentor and the founding member of the club...
After your star performer quit and left you high and dry you insisted on keeping that manager position open for three weeks.  Face it; your pride got the best of you. “How dare he walk out like that? Besides, we...
  The logo is the face of your business. Each business entering for the first time in the market has the need to be recognized in the shortest possible time. For this reason, the logo is one of the first elements...
Since 2013 I’ve had the pleasure of being part of a wonderful organization, Bizcatalyst 360 led by Dennis Pitocco, where I am also a Featured Contributor and member of their “Thought Leadership” Panel. I get to interact and share...
Every business has one or more employees that seem to take a back seat to the day-to-day machinations of business. Dutifully they perform as intended and do their best but are not looked at in times of need or...
It was the attitude I disliked the most.  Why do they feel this way?  Where did they get their lack of thoughtfulness?  Why don’t they care about the customer?  These kids have no work ethic anymore, I just don’t...
I know this may cost me my “man card” but there is no way a man can compete with a woman when it comes to providing great customer service, period! We’ve all read books about how to provide great customer...
It takes much to be successful in the customer service industry. Today’s shoppers are a hardened bunch.  More than ever before they are knowledgeable, deliberate in their price negotiations and not afraid to uphold their expectations. Do you have customer...

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