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Will You Pick Up The Phone Already? It’s Money!

Profile photo of Steve DiGioia Submitted by Steve DiGioia November 11, 2017

Many years ago someone, much wiser than me, told me that “when the phone rings, it’s money”. “When the door opens and a customer comes in, it’s money”. “When you get an email from a prospective customer, it’s money”… Agree?


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Profile photo of Steve DiGioia
As a customer service trainer, coach, author and speaker, I use my 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers’ desire. The best part of my job is changing the mindset of employees to become customer-first focused and developing their skills to make them the best they can be. My book “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter” is an easy-to-follow training method that can be used across all industries, resulting in better customer retention and repeat business for your company. It's the blueprint for teaching "WOW" customer service. I continue my original customer service, leadership and management-based writings on my blog and am a featured writer/contributor to many of the hospitality industry's leading publications such as eHotelier, Hotel F&B Observer, Hotel News Resource, Hotel-Online, Customer Think, Bizcatalyst 360, and many more.
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