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This is Why You Should Never Thank Your Audience

Profile photo of Steve DiGioia Submitted by Steve DiGioia August 27, 2017

After joining Toastmasters International, and completing one of my first speeches, my ending line was to “thank” the audience. Saying thanks after a speech is a “usual” and traditional ending. My mentor and the founding member of the club quickly gave me some wise advice:

You Should Never Thank Your Audience

“Never thank the audience”.

I asked why…

He said that

We, the audience, should be thanking you the speaker for allowing us to be in attendance during your speech.

He continued; “As a speaker, YOU are the expert. We are here to learn from you and should be grateful for the opportunity.”

I must say these were wise words and a wonderful ego-booster too!

Ever since that day I have kept these words in my mind. This has helped me to quell my nerves before and during any speaking opportunity since.

Just as with any business or self-help book I’ve read over the years, I know I can learn from this opportunity. No matter how many pages the book may be or how long I must sit in the audience listening to another speaker, I can take away something of surprising value from it. Even if it’s only 1 small piece of advice, it may help me in my personal or professional life. That makes it well worth the time or money spent.

Let’s face it; nerves will always be a part of any presentation. But what has helped me greatly is that I know I am sharing valuable information and insights with the audience. I am there to help, to educate, to inform and even to inspire.

Does this make me an expert? No, not necessarily. But it does make me someone that can share knowledge and wisdom garnered through my years of experience.

With this mindset it’s amazing how quickly your nerves go away. Try it…

So remember: Public speaking provides a sensational opportunity to teach, coach and develop others. Believe that you ARE the expert and are there to help. The heck with nerves, you have more important things to do…

► If you agree or disagree and have something to say about this post – I’d love to hear it. Leave a comment below…


>>>This article was originally featured on Steve DiGioia’s blog and is republished here with permission.

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Profile photo of Steve DiGioia
As a customer service trainer, coach, author and speaker, I use my 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers’ desire. The best part of my job is changing the mindset of employees to become customer-first focused and developing their skills to make them the best they can be. My book “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter” is an easy-to-follow training method that can be used across all industries, resulting in better customer retention and repeat business for your company. It's the blueprint for teaching "WOW" customer service. I continue my original customer service, leadership and management-based writings on my blog and am a featured writer/contributor to many of the hospitality industry's leading publications such as eHotelier, Hotel F&B Observer, Hotel News Resource, Hotel-Online, Customer Think, Bizcatalyst 360, and many more.
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