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KLM Becomes First Airline To Take Payments Via Twitter

Avatar of Flor May Submitted by Flor May February 15, 2014 Website: marketingland.com

Today KLM Royal Dutch Airlines announced that its social media followers could pay for tickets and other services via Twitter. It’s not quite the same as using Twitter to accept payments or using a stored credit card on Twitter (like iTunes). However it points toward much more commerce happening on the social site.

The airline said that it was responding to user requests in developing the system. The way that it works is that “KLM sends a link to the customer in a private message on Facebook or Twitter.” The customer then selects a payment method from a list and completes the transaction on a KLM page, rather than Twitter or Facebook.

Separately Twitter has teamed up with payments platform Stripe to enable transactions to happen directly on Twitter. this relationship hasn’t been formally announced but several tech-news outlets have reported on it.


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3 Responses to “KLM Becomes First Airline To Take Payments Via Twitter” Leave a reply ›

  • Avatar of Sunday Profile

    This is a good one of e-commerce. The power of the social media has just being re-enacted by this news. Its good that KLM has followed the demands of the customer before introducing this option. If you ask me, it is a welcome development that may see other brands following suit!
    Sunday recently posted…How To Become A Better WriterMy Profile

  • Avatar of Ryan Profile

    I noted this item yesterday Greg. Amazing way for social to become a bit more integrated in the pay process, and this is uber convenient for a frequent flying, world-traveling tweeting fool like me ;)

  • Avatar of Princewill Okafor Profile

    Great, trust other flight companies to follow suit…

    This is how it should be, listening to the demands of your customers making it easy for them to access your services… But I also hope there is also a dedicated twitter handle where people can lay complaints and get immediate attention

    Alot of companies have twitter handles for complaints but when you hit them up, it takes them days at times weeks to get a word across to you.. If they won’t do it well, they shouldn’t even start it….
    Princewill Okafor recently posted…Nokia X Series Phones Basic Specs And PricesMy Profile

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