Success in online business (as well as offline business) requires perfect harmony of the body, soul and mind. However, this harmony is often disrupted by life’s events or occurrences that creep to us or impose on us as “crisis”. These can take the shape of disease, divorce, or emotional challenge, etc.
We are humans and not completely immune from personal crisis. Therefore, there is need to learn how to navigate these problems and manage our clients if we are to keep our business during and after the crisis period. Here three quick tips you can apply to start managing your business while navigating personal crisis.
1 – Be honest with your Clients
If the personal crisis you face will affect the expectations of your clients, then it’s best you honestly communicate with them on what to expect from you during this period. Most clients will understand your plight and some may even offer some form of help. Honesty to your client about personal crisis will help clear doubts on your ability to deliver the target or deadline. You are also going to reassure the clients of their importance in your business if you do so.
2 – Ask for Help and Outsource
You may be used to doing all clients work alone as an online entrepreneur. If personal problems crops up, then you may experience emotional instability, and your productivity will decline. To balance things and maintain your relationship with clients, it becomes necessary that you outsource work or ask help from your friends, colleagues, etc. Asking for help and sharing your work at this crisis will lift a huge ‘burden’ off your shoulder help you maintain sanity.
3 – Manage Your Relationship with Key clients during this period
Every online business has “highly” valuable clients. (I am not saying that every client or customer is not valuable but frankly writing there are clients who provide more value than others). When you face personal crisis, sieve through your clients’ list and maintain solid relationship with these key clients. Communicate effectively with them and avoid anything that could make them withdraw from your services. Thus, it becomes highly necessary to outsource if the personal challenge you are going through is going to affect your business.
So, these are three tips that reveal how you can go about managing your clients while navigating personal crisis. The bottom line from these tips is this: indulge the understanding of the clients and seek help when necessary.
How do you apply to manage clients in the midst of personal crisis?