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Dare to Dream Big: A New Employee Success Guide

Profile photo of Steve DiGioia Submitted by Steve DiGioia June 25, 2016

Countless studies have shown that the key to a successful employee, one who excels at his/her job, is motivated to perform at his peak and one that will have the best interest of the company at heart, is a properly run and dedicated new employee onboarding and orientation program.


During my career I have been personally responsible for the development and facilitation of new employee orientation classes, one-on-one training/coaching sessions and evaluation of existing standard operating procedures to ensure peak performance.

Yes, there are the usual topics and development structures that must be enforced along with the company policies, procedures and overall expectations.  But…

Probably not.

Then, how do you ever expect to provide the great customer service we always talk about?

The first few days of a new hire are usually a blur; too much to learn and too many people to meet.

Do we really expect them to remember all the stats or pieces of information taught during orientation?

What gets an employee, any employee, motivated to become part of the team and as productive as possible?  There must be some other form of encouragement to stimulate your new hire.

I call it…

“Dare to Dream Big: a New Employee Success Guide”

My “guide” consists of five competencies that are the necessary building blocks for an employee to fully understand the opportunity presented and what professional characteristics, when employed, will lead to a successful career.


Picture a rock climber’s strong weathered hands.  These didn’t happen overnight.  They came from countless hours/days of training and actual use.  Weight training, equipment modification, trial and error and study have strengthened not only his hands but his commitment to his craft and to be the best.

A new employee must dedicate his efforts to learn his job, with all the possible nuances of the position, and be prepared to modify and adapt as needed.  Only then will the competencies be ready for the next level of opportunity.  I know you can do it!

Be Courageous

Any new endeavor is frightening.  The unknown, unseen and potential variables of a new position are very daunting.  There is so much to learn, so much to absorb and so much to get wrong.

This must never hold a new employee back.  One of the reasons you were hired is because the business believed you are capable of the tasks needed and able to learn and grow.  Never be afraid to make a reasonable decision and to act upon it.

If you are willing to take the lead and perform the actions needed to accomplish any task, we will never fault you if you are wrong or maybe made a poor decision.

We can teach you the “correct” course of action and guide you along the way.  But we can’t teach initiative.  That must already be present in you.

Never be afraid to act, be courageous in all you do.  This quality will take you far.


Thinking back to the rock climber; what would happen if, after all the preplanning and hard work, the rock climber gave up at the first or second sign of failure?  This can’t happen to you.

Your new position will be challenging, regardless of your knowledge and skills.  You may be understaffed or overworked and not sure how to proceed.  Use your experience to work through today’s hardship and think back to how you dealt with adversity in the past.  Use that knowledge, adapt as needed, and forge ahead.

Also, don’t be afraid to ask for help, remember that we are here for you. We will assist you along the way.

You have spent too much time and effort to fail now.  You are not a quitter, nor one that gives up.  And we will not give up on you!

Your commitment and courageousness will be the determining factor for what’s next.


Remember, you were hired for your capabilities and skill.  But we need much more than that.

During much of your time here you will be working as part of a team and able to enjoy the cooperation of many others and leadership from a few.  But before long we expect you to become one of our leaders where you will be working directly with our customers and function as a qualified representative of our company.

This is where your judgment is needed.

We need you to do much more than just follow company policy, guidelines and procedures.  We need you to act in the best interests of our customers and business too.

Your upbringing, education, resourcefulness and most of all judgment is needed to be a fully functional and engaged employee.

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“Doing what’s right” is not just a catch phrase, it must be a daily action.  We do what is right even when others aren’t there to see us do it.  We do our best because that’s what is needed, not because we look for praise or accolades from others.  That will come.

Let your actions speak for you and your judgment be the lead.

Always Be Learning

Successful employees, those who are our future stars, are always learning and trying to improve.  Your present job affords you the opportunity to learn new skills, new functions and grow your expertise.  Take advantage of this free training.

We have been fortunate to have many of our management team come up through the ranks of our hourly staff.  We willingly promote from within and have been blessed with wonderful employees that are now part of our leadership team, people just like you!

But this does come at a price.  The price is action.

Learning a new skill doesn’t live in a vacuum, it doesn’t come knocking on your door.  You must go out and get it.  You must be willing to be better, to be more than you are now, and to provide something greater for yourself and family.

Nothing is holding you back, you just need to have the confidence and willingness to learn, grow and to succeed.

You are in a position to join the many that have a long and successful career with our company.  It all up to you.

As a new employee your success is in your hands.  Dare to dream BIG.

This post was originally published in by Steve DiGioia

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Profile photo of Steve DiGioia
As a customer service trainer, coach, author and speaker, I use my 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers’ desire. The best part of my job is changing the mindset of employees to become customer-first focused and developing their skills to make them the best they can be. My book “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter” is an easy-to-follow training method that can be used across all industries, resulting in better customer retention and repeat business for your company. It's the blueprint for teaching "WOW" customer service. I continue my original customer service, leadership and management-based writings on my blog and am a featured writer/contributor to many of the hospitality industry's leading publications such as eHotelier, Hotel F&B Observer, Hotel News Resource, Hotel-Online, Customer Think, Bizcatalyst 360, and many more.

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