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Improve Management Communication With These 5 Easy Steps

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Being a manager is easy; so says many hourly employees. “They get to sit in their offices and boss us around”. “They get the big bucks for doing nothing”. “What

6 Comments | Share By Steve DiGioia>•2 months ago Profile photo of Steve DiGioia

Should You Really Wait For The Perfect Employee?

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After your star performer quit and left you high and dry you insisted on keeping that manager position open for three weeks.  Face it; your pride got the best of

39 Comments | Share By Steve DiGioia>•9 months ago Profile photo of Steve DiGioia

8 Simple Tips to Create Logos For Your Business

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  The logo is the face of your business. Each business entering for the first time in the market has the need to be recognized in the shortest possible time. For this

3 Comments | Share By Philip Verghese 'Ariel'>•9 months ago Profile photo of Philip Verghese 'Ariel'

Great Leadership Comes From Within, Here’s My Proof

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Since 2013 I’ve had the pleasure of being part of a wonderful organization, Bizcatalyst 360 led by Dennis Pitocco, where I am also a Featured Contributor and member of their

22 Comments | Share By Steve DiGioia>•10 months ago Profile photo of Steve DiGioia

Never Underestimate the Potential From These 3 Surprising Sources

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Every business has one or more employees that seem to take a back seat to the day-to-day machinations of business. Dutifully they perform as intended and do their best but

25 Comments | Share By Steve DiGioia>•11 months ago Profile photo of Steve DiGioia

Your Customers Don’t Deserve To Be Treated This Way

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It was the attitude I disliked the most.  Why do they feel this way?  Where did they get their lack of thoughtfulness?  Why don’t they care about the customer?  These

23 Comments | Share By Steve DiGioia>•11 months ago Profile photo of Steve DiGioia

What Are Your High-Value Activities?

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I run into a lot of people whose main goal when starting an online business is to fire their boss. I know that was my main goal for the longest time.

7 Comments | Share By Adam D. Mason>•1 year ago Profile photo of Adam D. Mason

5 Proven Ways Women Are Better At Customer Service

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I know this may cost me my “man card” but there is no way a man can compete with a woman when it comes to providing great customer service, period! We’ve

24 Comments | Share By Steve DiGioia>•1 year ago Profile photo of Steve DiGioia

Here’s Why Customer Service Courage is the Best Thing Since Sliced Bread

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It takes much to be successful in the customer service industry. Today’s shoppers are a hardened bunch.  More than ever before they are knowledgeable, deliberate in their price negotiations and

21 Comments | Share By Steve DiGioia>•1 year ago Profile photo of Steve DiGioia

7 Important Customer-Related Definitions You Should Know

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If your organization has customers, then it’s important for you and your team to know and understand the most commonly used and important customer-related definitions used today. If you’re a

16 Comments | Share By Elaine Fogel>•1 year ago Profile photo of Elaine Fogel

Here’s Why My Cat Can Never be a Customer Service Leader

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A touch of independence mixed with patience, possessing a definite superiority complex and territorial.  These are some characteristics associated with the common house cat.  But what if we in the

27 Comments | Share By Steve DiGioia>•2 years ago Profile photo of Steve DiGioia

Dare to Dream Big: A New Employee Success Guide

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Countless studies have shown that the key to a successful employee, one who excels at his/her job, is motivated to perform at his peak and one that will have the

20 Comments | Share By Steve DiGioia>•2 years ago Profile photo of Steve DiGioia

How Natural Language and Context Affects Online Reputation Strategy

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People search differently on mobile than they do on the desktop and that affects reputation management companies. Big changes to Google like voice search and contextual interpretation alter the way online

3 Comments | Share By Kent>•2 years ago Profile photo of Kent

Work Meetings Are Destroying Business (And How to Destroy Them Back)

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My brother is a vice president of a large company. He often tells me he gets anxiety on Sundays because of an incoming Monday of long, byzantine meetings. I asked

3 Comments | Share By Miguel Conner>•2 years ago Profile photo of Miguel Conner

The Biggest Hurdles for Presenters – and how to jump them – Hurdle 3 – Strategy

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It’s unimaginable to think that any organisation intent on success would not firstly establish a strategic foundation which ensures its advancement, sustainability and prosperity. Having a clear, compelling and concentrated strategy

3 Comments | Share By Maurice DeCastro>•2 years ago Profile photo of Maurice DeCastro

Four Key Ways To Build Your B2B Brand Online

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Brand-building in the business-to-business (B2B) sphere is a little different from the consumer world. Isn’t it all about rational decision making, not emotions? Not necessarily. Let’s take a look at

3 Comments | Share By Irma Hunkeler>•2 years ago Profile photo of Irma Hunkeler

How Your Project Can Benefit From the Knowledge of the Crowd

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The clever professional has understood for a very long time that there is a secret to planning a successful project. This secret can be found in ‘the crowd’. In other words,

3 Comments | Share By Jamie MacDonald>•2 years ago Profile photo of Jamie MacDonald

Biggest Job Interview Mistakes

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Declined because of an interview mistake you didn’t know you made Top 10 interview mistakes: The lists of job interview mistakes are a con and a false sense of security. This weeks

5 Comments | Share By Ringo Nishioka>•2 years ago Profile photo of Ringo Nishioka

Online Reputation Management: As an Entrepreneur You Need to Know What it is and How to Manage it

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Everything you do or say these days has the potential to end up on the internet. The world we see in movies like Blade Runner or The Matrix doesn’t seem

3 Comments | Share By Karen Repoli>•2 years ago Profile photo of Karen Repoli

4 Steps for Building a Better Customer Experience

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According to articles in the Huffington Post and Forrester, crafting a better customer experience has benefits flowing directly to your bottom line, including: reduced churn (going to a competitor) – 85% of this churn

3 Comments | Share By Angela Hausman, PhD>•2 years ago Profile photo of Angela Hausman, PhD


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